Research has shown that despite being a
complex element to measure, there is a relationship between attitude and the
overall performance of a business. Moreover, depending on whether the attitude
is good or bad, company productivity will alter in a similar manner. The impact
can either be a direct one or by influence of other allied work factors.
There is a tangible link between a positive attitude with a happier workplace and productivity just as there is between the subsequent damage that a negative attitude can cause.
In the Workplace:
Whether positive or otherwise, workplace
attitudes are contagious and can simply spread throughout an organisation.
Positive attitudes can produce amazing results involving productive collaborations
and interactions. Co-workers can be inspired to be like those who have good
Moreover, it creates a sense of belonging
which inspires complete commitment towards organisational success. By contrast,
negative attitudes can have a detrimental impact. A negative workplace setting
may promote individuality and isolation and may reduce co-worker trust which
hinders interaction and collaboration all which limit productivity.
Based on their attitude, an employee can
either be engaged or disengaged in their work. For individuals with a positive
attitude, the feeling of commitment and investment in quality work and high
standards comes naturally and reflects positively on the overall success of the
Nonetheless, employees with a similar set
of qualities and skills but with a negative attitude exhibit a different output
with their disengagement evident in their overall output and task performance.
They exhibit a lack of commitment to the firm’s objectives and may produce low
quality output and this diminishes productivity.
Loyalty and commitment towards achieving
the objectives of a firm is only possible when an employee has a positive
attitude both in his individual tasks and towards his/her organisation.
Employees with a positive attitude are more likely to establish a sense of
commitment and loyalty to their job and subsequently remain there to accomplish
For such a firm, the productivity is more
likely to improve since retention builds experience and proficiency and it
minimises turnover expenses. On the contrary, employees with a negative
attitude towards their jobs and firms are less likely to develop a sense of
commitment for the company objectives and plans. In most cases, they may be in
the company due to lack of options or awaiting the appropriate time to
Customer care and satisfaction:
In organisations, direct customer interaction
is limited to several employees and the attitude of these employees directly
influences customer satisfaction. Moreover, even for employees not directly
dealing with clients, their level of customer care and service is dependent on
Dealing with certain customers may not be
the sweetest job in the world but a positive attitude goes a long way in
ensuring customer satisfaction. Employees with good attitude will take time to
listen and attend to customer needs in the best way possible. On the contrary,
negative attitude will be identified by lack of concern for customer needs and
detachment. Employees with a bad attitude will view clients as a bother and a
nuisance. Negative employees need to remember that it is the customers who
pay their wages.
Workplace attitude are contagious and have
an impact on everyone in a firm. With attitudes, firms are able to establish
healthy work ethic that promotes esteem, team spirit and productivity. Having
an understanding on how attitude, workplace and productivity link is vital in
establishing a successful workplace environment.
What could be a better resolution for 2017 than embracing a positive attitude both at home and at work?
And remember, Mayfair Cares