Think Twice Before Using This Word

Like a needle, this little word can pop the balloon of all the good, positive things you have just said.

You are in a meeting, and you hear:

“On the whole your performance was good, but…”

“I’m sorry you feel that way, but…”

Or let’s say you’re talking with your partner or friend:

“It’s great being with you, but…”

“I like your new haircut, but…”

These words sound positive – at first. However, the word ‘but’ negates everything that came before it.

Our brains translate the word ‘but’ as ‘here’s the catch’. And when you hear there’s a catch, you go on the defensive. Not ideal when you’re negotiating at work or having an important discussion with someone.

The word ‘but’ acts like a mental eraser and often buries whatever you’ve said before it,” says communications consultant Dianna Booher, author of What More Can I Say: Why Communication Fails and What to Do About It. “It makes communication spiral down instead of spin up.”


What to say instead

Switch it around. There is nothing wrong with using ‘but’ as long as you are aware of how it might influence the other person’s thinking. You can use it in a sentence, but switch around the negative and positive statements, to emphasise the positive.

“That wasn’t your best result, but I know you will do better next time.”

“We didn’t do so well that time, but we can learn from our mistakes and move on.”

Swap it. During your next tough conversation, swap one three letter word for another: ‘and’.

“Yes, I agree with a lot of what you’re saying and I’d like to examine this particular point.”

Using ‘and’ or ‘yes, and’ adds to the conversation and invites further discussion without negating what anyone has said. Practise doing this for seven days and you will start to get out of the habit of using ‘but’ in the wrong place.


Words that make you sound less confident

How we speak determines who gets heard, who gets credit, and what gets done, says Deborah Tannen, professor of linguistics at Georgetown University in Washington, USA.

While there is no such thing as right or wrong words, some common words can put us at a disadvantage.

  1. “Um”, “Ah”, “Like” and “You Know”. When you are temporarily lost for words, it is easy to throw in a crutch word like one of these. But they can make you seem less confident. If you feel a crutch word on the tip of your tongue, take a brief pause instead.
  2. “Just”. Phrases such as “Just wanted to ask a question”, or “Just checking in” weaken your statements, making you seem less sure of yourself. Drop the extra word and talk like you know what you want.
  3. “Actually”. This has become the new “basically” or “literally”. It’s usually unnecessary. If you feel yourself about to use it, leave it out.