We are proud to announce our new partnership with Freedom Health Insurance, a UK-based private medical insurance provider, marking an important milestone in our efforts to make healthcare more efficient, accessible and compassionate worldwide.

Launching on 1 November 2025, this partnership expands our international reach and enhances the support available to Freedom Health Insurance members wherever they are in the world. Together, we are combining Freedom Health’s personal approach to customer care with Mayfair We Care’s digital innovation and global medical network to create a faster, simpler and more transparent healthcare journey.

About Freedom Health Insurance

Established in 2003, Freedom Health Insurance is an independent, family-run provider of private medical insurance, offering tailored health cover for individuals, families and businesses. Renowned for its flexibility, transparency and personal service, Freedom Health provides UK and international health insurance solutions designed around real customer needs.

Advancing healthcare through technology and partnership

Through this collaboration, Mayfair We Care will provide 24/7 multilingual claims assistance and advanced digital tools that simplify how members access treatment abroad. Integrating our in-house platform, HealthXcelerator, into Freedom Health’s operations will further enhance access to international healthcare, making the process faster, clearer and more connected. By combining innovation with a customer-first ethos, we are helping deliver a smoother, more responsive experience to Freedom Health’s international members.

Michail Chopra, CEO and Founder of Mayfair We Care, explains how this partnership aligns with our vision:

“At Mayfair We Care, our vision is to transform the way individuals and organisations access and experience global healthcare. Through our proprietary in-house technology, we’ve built an intelligent platform that streamlines claims management, enhances benefit administration and connects members with high-quality medical providers worldwide.

This partnership with Freedom Health Insurance represents a shared commitment to innovation and member wellbeing. By combining our advanced digital infrastructure, HealthXcelerator, with Freedom’s strong service ethos, we’re enabling a more efficient, transparent and compassionate healthcare journey for members living or working overseas.

Our integrated systems and multilingual support teams ensure that benefit administration, claims assistance and case management are delivered seamlessly, empowering members with clarity and confidence at every stage of their care. Together, we’re setting new standards in global health insurance by aligning technology, service excellence and human care.”

Transforming the member experience

This collaboration blends technology with empathy, ensuring faster resolutions, clearer communication and continuity of care wherever members need it most.

Hoosh Mires, Chief Operating Officer at Freedom Health Insurance, shared his thoughts on the partnership:

“Our partnership with Mayfair We Care strengthens our ability to support members who need access to healthcare beyond the UK. Their global healthcare network and specialist claims expertise enhance the support and reassurance we provide to members living or working overseas.

By introducing multilingual claims assistance and modern digital processes, we are improving service speed and making it easier for members to navigate treatment abroad. Together, we are building a connected claims experience that prioritises clarity, consistency and care.

This partnership supports our long-term growth in global health insurance and reinforces our commitment to service quality and better health outcomes for members.”

A shared vision for the future of international health insurance

Together, Mayfair We Care and Freedom Health Insurance are building a smarter, more connected future for health benefits administration, where efficiency meets empathy. This partnership represents a shared commitment to technology, transparency and service excellence, setting new standards for international healthcare worldwide.